Tools Used: Figma, Illustrator

A redesign of the Washington DMV website.

The Problem: Current website (from 2021) lacked proper hierarchy and navigation that leaves the user off-course of the user path and disorientated.

The Solution: Concentrated on simplifying the amount of information on the screen and reorganizing the path to obtaining a driver’s license.

Key findings from heuristic evaluation included multiple colors of confusing navigation sections, the need for better spacing for text, and that there were two different paths for a driver’s license but on separate pages.

Created UI Style Guide for new elements and images to be applied.

Conducted an A/B Test of the mobile app. Screen A was the most preferred for the more balanced logo, navigation bar, and visible search option.

The final website resulted with a clearer path for the user to navigate to the drivers license appointment page.